Shipping policy
Thank you for shopping with Your Glow. We are committed to delivering your skincare and body care products as quickly and safely as possible. Please review our Shipping Policy below.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received and verified.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, promotions, or holidays, processing times may be extended. We appreciate your patience and understanding.
Shipping Rates
Shipping costs are calculated at checkout based on your location, order size, and selected shipping method.
Any applicable shipping fees will be displayed before you complete your purchase.
Delivery Times
Estimated delivery times may vary depending on your location and the shipping carrier.
Typical delivery estimates:
- Local Deliveries: 2–7 business days
- Regional Deliveries: 5–10 business days
- International Deliveries (if available): 7–21 business days
Please note that delivery times are estimates and are not guaranteed.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.
Tracking updates may take up to 24–48 hours to appear after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Your Glow is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping addresses provided by the customer.
If you notice an error in your shipping information, please contact us immediately at yourglow@ymail.com.
Delayed Shipments
While we strive to meet estimated delivery times, delays may occur due to:
- Weather conditions
- Carrier service disruptions
- Customs processing
- Public holidays
- High shipping volumes
- Other circumstances beyond our control
Your Glow is not liable for delays caused by third-party shipping providers.
Lost or Stolen Packages
Once an order has been marked as delivered by the shipping carrier, Your Glow is not responsible for lost, stolen, or misplaced packages.
If you believe your package has been lost, please contact the shipping carrier first. You may also contact us at yourglow@ymail.com, and we will do our best to assist you.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery and include:
- Your order number
- Photos of the damaged packaging
- Photos of the damaged product(s)
We will review the issue and work toward a suitable resolution.
International Orders
If international shipping is offered, customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country.
Your Glow is not responsible for delays caused by customs authorities.
Contact Us
If you have any questions about shipping, delivery, or your order status, please contact us:
Your Glow
Email: yourglow@ymail.com
Thank you for choosing Your Glow. We appreciate your support and look forward to helping you achieve your skincare and body care goals.